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Career Path » Job Opportunities » Helpdesk Support Technician

Key Responsibilities:

  • Provides professional customer service through responsiveness.
  • Installs new, and maintains existing hardware and software.
  • Requires advanced and comprehensive knowledge of personal computer hardware and software installation, repair, testing, and troubleshooting.
  • Investigates hardware problems and performs system hardware and communication connection repairs.
  • Analyzes, plans, designs, and installs new personal computer systems and reviews, monitors and upgrades existing personal computer systems.
  • Provides accurate troubleshooting that ensure satisfactory call resolution.
  • Supports and maintains database integrity.
  • Proactively manages personal adherence commitments to meet procedural goals.
  • Reports to Helpdesk Technician Team Lead.

Requirements:

  • Qualifications: Associates degree or equivalent, 1-5 years of experience in relative field.
  • Minimum CompTIA A+ certification (Security+ preferred)
  • Ability to obtain Security Clearance
  • Experienced in Windows environment.
  • Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
  • Takes initiative to lead and supports team members in dealing with change.
  • Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
  • Displays effective problem solving skills.
  • Demonstrates effective use of soft skills - listening, probing and questioning.
  • Essential Skills / Aptitude
  • Customer-focused
  • Multi-tasking
  • Must be a team player
RCF Information Systems, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For further employment information, refer to these 2 documents: "RCF Self ID Voluntary.pdf" and "RCF Self-ID Disability CC-305.pdf".

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