Computer Support Help Desk
RCF places a premium on customer service and satisfaction, that’s why we embed our help desk among the customers. Face-to-face interaction with the customer leads to faster problem resolution. Indeed, our customers never encounter tedious phone menus or being put on hold automatically, instead they are greeted professionally at a window, on the phone, via e-mail, or on-line. RCF employs a highly capable and technical staff, to be more specific: Computer Support Technicians (CST). This promotes the overwhelming majority of customer requests being resolved by the technician with whom the customer is first engaged.
Like its customers, RCF emphasizes network security as a top principle. Without robust Cyber Security, the network itself fails, and thus productivity and products falter. With this in mind, the bedrock of RCF’s Cyber Security approach is its employees. We ensure each Cyber Security expert possesses and maintains multiple security certifications - many at Level III. Our experts implement network security protocols, assure compliance, and test technically advanced research and engineering software and applications. Routine crosstalk with Cyber Security and Systems Administration also leads to greater security compliance and risk reduction.
IT Asset Management
Implicit in Information technology is knowing what devices are owned and where they are located so that support, upgrades, and accountability can thrive. RCF fully integrates Automated Data Processing Equipment (ADPE) personnel, procedures and processes in its operations. Bottom line, our dynamic ADPE programs save both time and money for the customer by eliminating wasted energy deliberating IT activities and initiatives with a less than a complete knowledge of the organization’s IT footprint.
In an era where instant communication is vital, RCF has the expertise and experience to plan, implement, and sustain enterprise class digital signage and multimedia networks within a variety of work and research environments. Due to the complexity of deploying such an intricate and interactive visual communication system, RCF team members design and deploy systems that visually communicate all manner of corporate information 24 hours a day within buildings, complexes, and campuses.
The network infrastructure is one of the most valuable and expensive assets for any business or research organization. Keeping the data flowing quickly and securely around the clock is the priority for the network administration teams deployed by RCF. RCF combines the latest technology with trained and certified experts to provide award-winning support for planning, construction and sustainment of functional networks that fulfill specific and needed customer requirements. These can be both long term requirements and temporary requirements. RCF uses industry-standard management tools to monitor and support mission-critical networks, improving speed, efficiency, while preserving data veracity.
Systems Administration / Engineering
RCF understands that "System Administration/Engineering" entails both day-to-day systems management and strategic thinking. Each day our professionals gauge and fix a multitude of system activities, from load leveling to storage allocations. In turn, our experts evaluate trends and forecast what's needed to optimize infrastructure needs, such as storage and bandwidth. Finally, our experts collaborate regularly with IA and Cyber Security to assure airtight network compliance.
With the growing need to shrink budgets, yet increase resource collaboration, companies have turned to video teleconferencing as a quick technical solution. Beyond the technical, however, attention to customer service is a key element in the daily operations performed by trained and certified RCF Video Teleconference (VTC) facilitators. RCF resource schedulers are well-versed in the day to day needs of the customers we serve. Our experience and expertise coupled with a working knowledge of the customer’s protocol allows us smooth direct interface with client leadership and the diversified teams that support them. We make the technology work on their behalf.
Web / Application Development
RCF leverages leading edge developers who are responsive to user needs that stem from fast-paced settings. As such, our developers stress good design first; they in turn form the design which ultimately leads first time success upon operational implementation. Our developers readily, if not easily, modify fielded systems as new requirements arise - all because of the initial design. Indeed, our developers are virtually "able" client surrogates as they quickly become mission and process experts, anticipating what's needed in/on the web site, or in the application.